1. A man was en route from a business trip in LA to his daughter’s home in Denver to say goodbye to his dying grandson.
Since this was quite sudden, the man’s wife called Southwest to arrange the last-minute flight and explained the emergency situation. Unfortunately, the man was held up by L.A. traffic and long lines at LAX – and didn’t make it to the gate on time.
When he finally did make it 12 minutes after the plane was scheduled to leave, he was shocked to find the pilot waiting for him.
2. A guy jokingly tweeted Morton’s Steakhouse to deliver a porterhouse when he landed at the airport.
They delivered. The guy was shocked.
His Tweet had to be noticed, someone got approval for the idea, a cook made the food, the food was driven 25 miles away from the nearest Morton’s, and someone tracked down his flight information and figured out where he was landing, and met him at the right gate.
3. A man bought an iPad online before returning it to Apple almost immediately, affixing a Post-It to the front of the device that simply read “Wife said no”.
Returns processors must have gotten a kick out of it because the story eventually made its way to a couple of Apple VPs, who refunded the customer and returned the iPad with an attached Post-It that said “Apple said yes”.
4. Zappos CEO Tony Hsieh took some clients out for a night on the town.
After the bar closed, they all went back to their hotel. One of his clients had a yearning for a pizza, but it was 2am and the hotel kitchen was closed. So Hsieh suggested she call Zappos and see if they could find her a pizza. In other words, he told his client to call his company, a fashion retailer -at two in the morning- and ask for a pizza.
So the client called Zappos and asked for a pizza.
There was a short pause on the other end of the line, then the Zappos operator found three pizza stores near the hotel that were still open, and ordered the pizza.
5. It’s 1:00am and freezing in New York City.
A father and his kids are camped out in front of the Radio City Music Hall, hoping to get wristbands for the NFL Draft but the ticket window won’t open for another five hours. Suddenly, a taxi pulls up, doorman jumps out, drapes the family in blankets, hands them all cups of hot chocolate then speeds off.
It wasn’t an act of random kindness, it was incredible customer service.
The family had checked into the Ritz-Carlton before heading out to Radio City and the night manager there wanted to make sure they were comfortable as they waited in the cold – even though they were on a sidewalk four miles from the hotel.