Outsourcing Sucks

Outsourcing Sucks

Ahhh, the joys of outsourcing…

Keep reading for an actual email exchange I had today with a programmer in India… Posted word for word, for your enjoyment.

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From: Karthik
To: Erik Stafford
Time: 8:23am

Hello Erik,

Kindly find quote for your requirement.

The script cost – $145 USD
Installation cost – $25 USD
design and colors customized to match my colors and logo. – $500 USD

Functionality Requirements:(totally for 5 points) – $330 USD

Total cost – $1000 USD

Thanks & Regards,

KARTHIK

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From: Erik Stafford
To: Karthik
Time: 10:07am

Hey Karthik…

I already own the script. Would you be willing to install it, and handle my programming requests, and do some simple color and logo theme work for $400 USD?

Thanks,

Erik

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From: Kumar
To: Erik Stafford
Time: 10:38am

Hello Erik,

Thanks a lot for your mail.The total cost of the project along with the script customization and design changes comes around $830.I have discussed with my management they have decided to do the design changes and script customization after a big discount of $230 and do it for $600 please let us know your thoughts we are looking forward for your mail to move forward on your valuable purchase.

Feel free to contact us we will surely provide you a best support from our end.

Regards,

Kumar.V

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From: Erik Stafford
To: Kumar
Time: 10:44am

Kumar:

My budget isn’t that high, so again, can you install the software, do my script customizations, and a minor amount of skinning for $400?

Otherwise, I ask you to just do the install and programming for $350.

What happened to Karthik?

Thanks,

Erik

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From: Kumar
To: Erik Stafford
Time: 11:06am

Hello Erik,

Thanks a lot for your immediate reply. Ok fine we can do the customization and design changes for $500 we can’t provide you a discount below this if we do then we need to answer our management.

Please let us know your thoughts we are looking forward for your mail to move forward on your project. Feel free to contact us.

Regards,

Kumar.V

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From: Erik Stafford
To: Kumar
Time: 11:12am

You are not understanding me.

I will ONLY pay $400. Not a penny more. Please let me know what is possible to do for this amount.

Thanks,

Erik

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From: Kumar
To: Erik Stafford
Time: 11:20am

Hello Erik,

Thanks a lot for your mail. Ok fine we can do it on your budget. Please let us know can you make the payment by today we are looking forward your precious reply to move forward on your customization.

Regards,

Kumar.V

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From: Erik Stafford
To: Kumar
Time: 11:25am

I can pay you via vWorker, or oDesk, whichever you prefer.

Thanks,

Erik

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From: Kumar
To: Erik Stafford
Time: 11:20am

Hello Erik,

Thanks a lot for your reply. Please let me know can you make the payment through Paypal or Moneybooker. Kindly let us know your thoughts we will be waiting for your reply to move forward on your customization.

Regards,

Kumar.V

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From: Erik Stafford
To: Kumar
Time: 12:37pm

Kumar:

I have had issues with outsourcing work overseas in the past, so this is what I propose:

– $50 payment immediately to get you started working.
– Another $50 payment when the script is installed and working correctly.
– $100 payment once theme skinning and customization is completed.
– $200 payment when script customization is completed.

Let me know if this works for you and please provide your Paypal email address.

Thanks!

Erik

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From: Kumar
To: Erik Stafford
Time: 1:10pm

Hello Erik,

Thanks a lot for your mail.I will provide you the assurance that we will surely provide you the script as you wish and also we will do the customization as satisfying your requirement.If the project cost cross $1500 you can make the payment in different phases.

So please make the single time payment we will surely do the work as per you need. Feel free to contact us for any clarification.

We will surely provide you a best support from our end.

Regards,

Kumar.V

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From: Erik Stafford
To: Kumar
Time: 1:16pm

No.

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From: Kumar
To: Erik Stafford
Time: 2:05pm

Hello Erik,

Thank you so much for your reply. Can you make the payment in two phases as 70% as Upfront and 30% after completion. Please let us know your thoughts we are looking forward for your reply to move forward on the project.Feel free to contact us for any queries.

Regards,

Kumar.V

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From: Erik Stafford
To: Kumar
Time: 4:07pm

No.

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From: Kumar
To: Erik Stafford
Time: 4:24pm

Hello Erik,

Thanks a lot for your mail. Please let us know can you make $300 as Upfront and after the completion you can make another $100 kindly let me know shall we move forward on your project and i take this opportunity to let you know the we will provide you a 100% assurance from our end that we will do as per your requirement and also it will surely satisfy your idea please feel free to contact us at any time.

Regards,

Kumar.V

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From: Erik Stafford
To: Kumar
Time: 4:25pm

No.

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From: Kumar
To: Erik Stafford
Time: 4:50pm

Hello Erik,

Thanks a lot for your mail. Ok fine please send first payment and we will get start right away.

100% assurance from our end that we will do as per your requirement and also it will surely satisfy your idea please feel free to contact us at any time.

Regards,

Kumar.V